FAQ's

When does my order ship?
All orders (of in stock items) placed Mon-Fri before 3pm EST will ship the same business day. Orders placed after 3pm EST will ship the next business day. Orders placed after 3pm EST on Friday, will ship the following Monday. We are closed on all national holidays, so no shipping will be done on those days.

What is the return policy?
We have a 30 day return policy, and a 1 Year exchange policy. Certain restrictions apply. Please visit the Terms of Sale page for complete details.

How do we sell so cheap?
We are one of the largest distributors of laptop peripherals in the US. We are a discount store and are able to work on slim margins due to our volume. Rest assured, you will get high quality products at low, low prices - delivered quickly to you.

How long is the warranty? What if the product fails to work at a later date?
All products we sell comes complete with a 1 Year warranty (Note: All Products sold before Jan 1, 2009, carry a 6 month warranty as per our previous policy). We sell quality products, but in the rare event that a product fails within the warranty period, we will gladly exchange the defective product for you.
Please visit the Terms of Sale page for complete details.

Where do you ship?
We ship ground or air packages to all 50 US states and Canada. Additional shipping charges may be incurred on all orders sent to Alaska, Hawaii, and Puerto Rico. We do not ship to APO/, FPO and P O Box addresses.


Do I have to pay sales tax?
We collect sales tax from you only if we are shipping to an address in New Jersey.


How do I redeem the promotional offer which I received?
All coupons are redeemed during checkout by entering the redemption code.


Can I pick-up my order?
Sorry we do not have pick ups.


What if I receive a defective product?
Please contact us at service@simplemicro.com to send us the defective unit, and we will send a replacement product upon inspection and receipt of the defective unit. All defective returns must be preauthorized by simplemicro.com. Unless specifically authorized in advance by e-mail, merchandise must be complete and repacked in the original packing material.


What if I don't like the product as much as I'd hoped?
If you are not completely satisfied with your product, you may return it within 30 days of receipt for a refund. You will receive a full merchandise refund minus a 15% restocking fee. All returns must be preauthorized by simplemicro.com. Please contact us in advance at service@simplemicro.com. Return shipping is the responsibility of the customer. Merchandise must be repacked in the original packing material and be complete.

 

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